Managed Services
The Managed Services take over the entire system and application from the client. Our team assumes the responsibility for the entire ATM process from ATM Management and Staff allocation. The Managed Services provide you with the flexibility to focus entirely on your business while we provide you with accurate data and statistics, maintenance expertise, and professional ATM fleet management at the end of each day.
ATM Monitoring Team
From a comprehensive outsourced solution to specific support for today’s most advanced self-service applications, Protech Solutions ATM Monitoring services can help. Whether you know what you want to accomplish or need to know what’s possible, rely on our ATM Monitoring team for consulting, project management, and flawless execution.
When an incident message is received, the ATM Monitoring team will dispatch our field team to check and fix the problem. This will be followed by monitoring the progress of each event, and automatically escalating the service call to the next level if the event requires so. Escalation continues until a ticket number is resolved and the ATM in question is back online, 24 hours a day, 7 days a week.
First Line Maintenance
First line maintenance involves basic, routine tasks performed to ensure the smooth operation of your ATM fleet. To make sure that your ATMs are running in maximum efficiency, our teams regularly inspect, clean and replenish consumables to prevent issues. FLM teams are also capable of identifying and resolving minor issues, often guided by ATM Engineers.
Facilities Maintenance
Facilities maintenance team is responsible for the management, maintenance and upkeep of your ATM facilities and its physical assets. This ensures that all ATM sites operate effectively, efficiently, and safely. Sometimes working with other contractors and vendors for specialized maintenance task.
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