Services
PROTECH SOLUTIONS
ATM MONITORING SERVICES
From a comprehensive outsourced solution to specific support for today’s most advanced self-service applications, Protech Solutions ATM Monitoring services can help. Whether you know what you want to accomplish or you need to know what’s possible, rely on our ATM Monitoring team for consulting, project management, and flawless execution.
When an incident message is received, ATM Monitoring team will dispatch our engineers to check and fix the problem followed by monitoring the progress of each event and automatically escalating a call to the next level. Escalation continues until a ticket number is resolved and the ATM in question is back in online service mode.
Our monitoring team works 24 hours a day with different shifting schedules, together with our FLM team (First Level Maintenance), SLM team (Second Level Maintenance), FM Team (Facilities Maintenance) and Field Service Engineers Actively and effectively keeping the ATM fleet up and running also enables institutions to deploy new customer-pleasing functionality, creating a more convenient self-service experience.