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PROTECH SOLUTIONS

ATM MONITORING SERVICES

From a comprehensive outsourced solution to specific support for today’s most advanced self-service applications, Protech Solutions ATM Monitoring services can help. Whether you know what you want to accomplish or you need to know what’s possible, rely on our ATM Monitoring team for consulting, project management, and flawless execution.
When an incident message is received, ATM Monitoring team will dispatch our engineers to check and fix the problem followed by monitoring the progress of each event and automatically escalating a call to the next level. Escalation continues until a ticket number is resolved and the ATM in question is back in online service mode.
Our monitoring team works 24 hours a day with different shifting schedules, together with our FLM team (First Level Maintenance), SLM team (Second Level Maintenance), FM Team (Facilities Maintenance) and Field Service Engineers Actively and effectively keeping the ATM fleet up and running also enables institutions to deploy new customer-pleasing functionality, creating a more convenient self-service experience.

PROTECH SOLUTIONS

Regional Support Services

Our Regional Support services are designed to provide assistance in the resolution of issues with ATM Self Service softwares and hardwares. Protech Solutions support processes ensure that all incidents are recorded, prioritised and managed effectively to resolution. Trend analysis of all incidents can be provided from the international support incident records.

Our Support Services :

1. Direct access to vendor trained and Certified Software and Hardware engineers.
2. Reduce the time to resolution of comples issues.
3. Can be accessed via telephone, email or fax.
4. Enable subject matter experts to undertake detailed diagnosis and resolution activities.
5. Remote configuration assistance provided on operating environments and back office applications.
6. On-site response where a software or hardware fault cannot be resolved remotely.

Product Services

Our individual attention to each WN product and third-party products we have sold. We do the maintenance and repair for trouble-free operations in a quick and professional level. Available for deployment 24 x 7 including holidays. No worries. We even extend our support during the holidays.

Managed Outsourcing Services

These services take over the entire system and application hassle from you by assuming the responsibility of the process. These give you the flexibility to focus entirely on your business while we provide you with data and statistics at the end of each day. These data you can always use for the ever-growing market changes and adjust the business accordingly.

Consulting

With a presence in over 90 countries, we understand the emerging trends and future concepts of retail and banking. Our extensive experience and portfolio is at your disposal in optimizing your business process, enhanced service and cost efficiency. We would love to support and understand your needs.